ITQ Quality checklist

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Understanding employer (sponsor/witness/learner) requirements

• Follow an Assess-Train-Assess model to implement the ITQ journey
• Provide a full IT user skills management solution and advise on the link between learning and business, understand business goals and measure the impact of learning
• Analyse skills gaps, working with employers directly to ensure training is linked to business need
• Offer a choice of blended learning approaches to give the employer and learner flexibility in time, place and pace of course delivery
• Responding to learner needs and preferences

Communicate options clearly to learners

• Personalise ITQ to balance employer and learner requirements
• Personalise learning to meet learner preference for mode of delivery
• Provide personalised and robust learner support through the learning and assessment process
• Support learning and assessment with technology where appropriate

Managing the learning and assessment process

• Understand and apply ITQ rules of combination correctly, incorporate bespoke/specialist software and sector specific units where appropriate
• Recognise workplace expertise through working with company-based assessors and expert witnesses
• Use appropriate assessment methods to measure learning and achievement

Maintaining relationships

• Review learner progress
• Provide clear and regular reports on learner progress to both learners and employers

Developing people

• Enable staff (trainers, assessors and verifiers) to regularly update their own skills and knowledge through peer networks, ITQ newsletters and research reports.
• Support the professionalisation of trainers/tutors, assessors and verifiers through the provision of appropriate CPD opportunities
• Conform to agreed codes of professional practice

Last modified: 15 Jun 2007